Returns & Exchanges

Thank you for shopping at ON YA! Apparel.

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you find that you need to return an item, please review our Returns and Exchanges Policy below.

Exchanges

  • Time Frame: We offer exchanges within 30 days of receiving your order. You have 30 days after the date of receipt to initiate an exchange process.

  • Eligibility: Items must be in their original, unused condition.
    We cannot accept any item that has been worn, washed, altered, or damaged.

  • Process: To initiate an exchange, please contact our customer service team at onyaapparel@gmail.com with your order number and details about the product you would like to exchange. We will provide you with instructions on how to return your items.

  • Shipping Costs for Exchanges: Customers are responsible for shipping costs to return the item to us. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be your responsibility and must be paid prior to sending the item back to us.

  • Availability of Replacement Item: Exchanges are subject to inventory availability. If the item you request is not available, we will contact you to discuss alternative options.

Non-returnable Items

Please note that we do not offer returns or exchanges for change-of-mind purchases. Our Returns and Exchanges Policy does not cover items purchased on sale or during promotional events.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact our customer service team immediately with your order number, the details of the issue, and a photo of the fault or damage. We will work with you to ensure a speedy resolution, which may include a replacement, exchange, or refund.

Refunds

Refunds are only offered if the item is defective or damaged and an appropriate replacement is unavailable. All refunds will be processed to the original method of payment.

Contact Us

If you have any questions about your purchase or our Returns and Exchanges Policy, please contact our customer service team at onyaapparel@gmail.com

We value your business and want to ensure your satisfaction. Our team is dedicated to making your exchange process as smooth as possible.

ON YA! Apparel reserves the right to modify this Returns and Exchanges Policy at any time without prior notice.